Store Policies

Marketing

We use social media and paid advertising for our marketing platform online.  We do not use "re-marketing" features at this time.  Re-marketing is the technology that enables ads for web sites you have visited to appear over and over as you surf the web.  This method of advertising requires the capture of cookies on your computer.  All advertisers using this method are required to provide that information as you browse their site.  

WE DO NOT USE REMARKETING PROGRAMS

Because the use of re-marketing results in saturation of our advertisements as customers browse other sites, it is seen as annoying and intrusive by some users.  As this medium of advertising matures, we may take advantage of it in the future. For the present time, we do not wish to irritate our visitors by showing up constantly as advertisements.  

Here is a page of consumer information about re-marketing cookies and other types of opt-in marketing online.

Quality Promise

New products are fun to try, and sometimes a customer will have an expectation or use of a product that we have not thought of testing.  If you experience any kind of issue or malfunction with our products, please let use know immediately so I can make it right or issue a refund.  Use the contact page to report problems, email jen@flowersongsoap.com, call or text directly at (602) 888-1737. 

Ordering Information

  • For the fastest possible service, it’s best to order online, but please feel free to call us with your order at 1-602-888-1737, if you prefer.
  • We accept Paypal and all credit cards currently able to be processed by PayPal.
  • We must charge sales tax on orders shipped to AZ

Click here for Shipping Policies and information

Damages

If your order is damaged or missing, please contact us at 602-888-1737 within 72 hours of receiving your order, so that we may replace your item(s).

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Payment

We accept Credit Cards, PayPal, personal check, or money order for all purchases. 

Credit Card & Paypal orders will be shipped immediately. Purchases made with check and money orders will be shipped after we receive your payment in the mail and checks clear.  Please make checks payable to Flowersong LLC and send to:


Flowersong LLC
1732 E McLellan Blvd
Phoenix, AZ 85016

 

Out of Stock Conditions

At times, we may run out of inventory on a popular product.  Handmade soap has a 3-4 week curing time, so we are constantly working on keeping the products everyone wants in stock for the future.  If an item you have ordered is out of stock unexpectedly, we will contact you immediately to rectify the situation.  If we cannot reach you within 5 business days, we will refund the portion of your order (including tax and shipping) for the out of stock items.